Resolved -
This incident has been resolved.
Jan 24, 20:09 EST
Update -
We are continuing to monitor for any further issues.
Jan 24, 09:05 EST
Monitoring -
Recommendation generation is now re-enabled, and the system is being monitored for stability as it scales back up.
Jan 23, 21:00 EST
Update -
The fix to bring recommendation generation back online is still underway, and we are targeting system recovery later tonight, if possible, though it recovery tomorrow morning is not out of the question. We apologize for the inconvenience and will post another update this evening as it becomes more clear.
Jan 23, 10:31 EST
Identified -
We have once again needed to temporarily disable recommendation generation, and are working on a fix. This will likely be a multi day effort, and we will keep this incident updated as we make progress on re-enabling recommendation generation.
This no only affects recommendation generation, but also smart tasks create from recommendations. They may become stale, but will refresh when a fix rolled out.
Jan 22, 12:04 EST